At melbet.com, your privacy matters. This Privacy Policy explains exactly what personal data we collect from Bangladesh players, why we collect it, how we use it, and what rights you have over your own information. We keep things straightforward — no legal jargon, no hidden surprises.
Key Commitments
These six points cover the most important aspects of how melbet.com handles your personal data. The full Privacy Policy follows below.
melbet.com does not sell, rent, or trade your personal information to any third party for marketing purposes. Your data is used solely to operate your account, process payments, verify your identity, and keep the platform secure. That's it — nothing more.
Every connection to melbet.com is protected by SSL encryption. This means that any data you send to us — including login credentials, payment details, and personal information — is encrypted in transit and cannot be intercepted by third parties. Your bKash and Nagad transaction data is handled with the same level of protection.
As a melbet.com player, you have the right to access, correct, and request deletion of your personal data at any time. You can update most of your account information directly from your account settings. For data deletion requests or full data exports, contact our support team and we'll handle it promptly.
melbet.com does not store full payment credentials. When you deposit via bKash, Nagad, or Rocket, the transaction is processed directly through the payment provider's secure gateway. melbet.com only retains the transaction reference and amount for account record purposes. Your mobile wallet PIN is never seen or stored by us.
melbet.com retains your personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law. Account data is typically retained for five years after account closure for regulatory compliance. After this period, data is securely deleted or anonymised.
If you've opted in to receive promotional emails or SMS notifications from melbet.com, you can unsubscribe at any time. Every marketing message includes an unsubscribe link . You can also manage your communication preferences directly from your melbet.com account settings under the Notifications tab.
Player Rights
As a melbet.com player in Bangladesh, you have clear rights over your personal data. Here is a summary of what you can request at any time.
Request a full copy of the personal data melbet.com holds about you at any time. We will provide this within 30 days of your request.
If any of your personal data held by melbet.com is inaccurate or incomplete, you have the right to request that it be corrected.
You can request deletion of your personal data. Some data may be retained where required by law or for fraud prevention purposes.
You can ask melbet.com to limit how your data is used while a correction or objection request is being reviewed.
Request your personal data in a structured, machine-readable format so you can transfer it to another service if you choose.
You can object to melbet.com processing your data for direct marketing purposes at any time, with immediate effect.
melbet.com is an online betting and casino platform serving players in Bangladesh and other permitted regions. When this Privacy Policy refers to "melbet.com", "we", "us", or "our", it means the melbet.com platform and its operating entity responsible for processing your personal data.
This Privacy Policy applies to all personal data collected through the melbet.com website, mobile application, and any related services. By registering an account or using the melbet.com platform, you acknowledge that you have read and understood this Privacy Policy.
Questions? If you have any questions about how melbet.com handles your personal data, contact our support team at [email protected] before registering.
melbet.com collects personal data that you provide directly, as well as data generated automatically through your use of the platform. The following table summarises the categories of data we collect and why.
| Data Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number | Account registration, age verification, KYC compliance |
| Contact Data | Email address, mobile phone number | Account communication, transaction alerts, support |
| Financial Data | bKash/Nagad number, transaction references, deposit and withdrawal history | Payment processing, fraud prevention, withdrawal verification |
| Technical Data | IP address, device type, browser, operating system | Security monitoring, fraud detection, platform optimisation |
| Usage Data | Pages visited, games played, bet history, session duration | Platform improvement, responsible gaming monitoring, personalisation |
| Verification Documents | National ID card, passport, utility bill photos | Identity verification, KYC compliance, withdrawal processing |
We do not collect: Full payment card numbers, mobile wallet PINs, or passwords. These are handled directly by your payment provider and are never transmitted to or stored by melbet.com.
melbet.com uses your personal data only for legitimate purposes directly related to operating the platform and serving you as a player. Specifically, we use your data to:
Responsible Gaming: melbet.com uses your betting and session data to monitor for signs of problem gambling. If our systems detect unusual patterns, our responsible gaming team may reach out to you. This is done to protect you, not to restrict your enjoyment of the platform.
melbet.com processes your personal data on the following legal grounds:
melbet.com does not sell your personal data. We share your data only with trusted third parties where it is necessary to operate the platform or comply with legal requirements. These include:
All third parties who receive your data are contractually required to handle it securely and use it only for the specified purpose. melbet.com does not permit third parties to use your data for their own marketing purposes.
melbet.com uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how players use the site. The types of cookies we use include:
Cookie Control: You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using melbet.com, but some features may not work as smoothly.
melbet.com takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, or misuse:
Your Responsibility: Keep your melbet.com login credentials secure. Do not share your password with anyone. melbet.com will never ask for your password via email, chat, or phone. If you suspect your account has been compromised, contact support immediately.
melbet.com retains your personal data for as long as your account is active and for a period after account closure as required by applicable law and our regulatory obligations. Our standard retention periods are:
After the applicable retention period, your data is securely deleted or anonymised so that it can no longer be linked to you as an individual.
To exercise any of your data rights — including access, correction, deletion, restriction, portability, or objection — contact the melbet.com support team at [email protected]. Please include your registered email address and a description of your request.
melbet.com will respond to all data rights requests within 30 days. In some cases, we may need to verify your identity before processing your request. Where a request is complex or involves a large volume of data, we may extend the response period by a further 30 days and will notify you accordingly.
Please note: Some data deletion requests may not be fully fulfilled where melbet.com is legally required to retain certain records — for example, transaction history for anti-money laundering compliance. We will always explain clearly what data we are retaining and why.
melbet.com sends promotional emails, SMS messages, and in-platform notifications about bonuses, new games, and special offers. We only send marketing communications to players who have explicitly opted in to receive them during registration or through their account settings.
The melbet.com platform may contain links to third-party websites or services, such as payment provider portals. This Privacy Policy applies only to melbet.com. Once you leave the melbet.com platform by following a third-party link, the privacy practices of that third party apply and melbet.com has no control over how they handle your data.
We recommend reviewing the privacy policy of any third-party service before providing them with your personal information.
melbet.com may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will notify registered players via email or an in-platform notification. The "Last Updated" date at the top of this page will always reflect the most recent revision.
Continued use of melbet.com after a Privacy Policy update constitutes your acceptance of the revised policy. If you do not agree with any changes, you may request account closure by contacting our support team.
If you have any questions, concerns, or requests relating to this Privacy Policy or how melbet.com handles your personal data, please get in touch with our team:
For information on your rights as a player, please also review our Terms and Conditions. For responsible gaming support, visit the Responsible Gaming page.